Testimonials
Tom (Backus)
Just wanted to let you know what a great job Terry and the rest of the installers did with my granite on Thursday. They were polite, courteous, and efficient. I certainly will not hesitate of recommend Manor House in the future.
Thanks again,
Mary Jo & Blair
09/02/08
Dear Manor House,
We are so very pleased with the incredible job that was completed on our kitchen! Your crew of Bill, Dutch, Troy, Frankie, and of course, Allen were wonderful to work with! You should be very proud of the skill and professionalism that these men portray.
Thank you for a job well done.
Lisa Jo V.
July 30, 2008
Hi Jen (Baustert),
Well I wrote a letter telling your boss of your wonderfulness, but it just wouldn't be right to not send you a note and tell you, too.
Though my kitchen project was a little overwhelming for me, I know it would have been unbearable without all your guidance and help. You do what you do with unbelievable confidence and decisiveness, and your young years never show.
You are incredible and Manor House is so lucky to have you. I will recommend you every chance I get.
A Heartfelt Thank You!
Gloria
June 27, 2008
Dear Manor House Employees,
Enclosed is my payment for a job very well done.
I'm not only delighted with the final result -- it's more beautiful than I ever expected. More than that, I was extremely impressed with the expertise, skill and dedication of all of your employees, from the salesman to the installers and sub specialists. Everyone was respectful of myself and my home, responded immediately to any concerns that I had, and completed their jobs meticulously and in a timely manner. I've logged a report onto Angie's List regarding my experience with you, but would be happy to act as a reference for any prospective clients.
Sincerely,
Marcia
June 17, 2008
Karen (Kleinberger),
Every cabinet, installation and the craftsmanship is just perfect. We are delighted with the great service from Manor House and the Granite Factory. I think that I can speak for Christine, too, that every employee that contributed to and was involved in our project was very professional, polite, and cognizant of our needs. Out of all the subcontractors on the job, and even including the general contractor, Manor House was the best! We got what we paid for with no hassles.
Andrew
June 14, 2008
Dear Mr. Backus,
We would like to take this opportunity to recognize and thank all of your employees who were involved in the design, delivery, installation and service of our new kitchen.
Let's start with Bruce and Frank in the Showroom who helped to design, revise and "tweak" our kitchen until it was just what we wanted; followed by the delivery men, whose names are not known to us, but did a great job putting the appliances and cupboards where they were needed for the installers; to the actual installation by Jim and Bill whose skills were precise and done with pride; then Jeff G. who meticulously did the countertop template and then installed it with Ryan; then Jeff R. who has the difficult task of doing the follow-up service work to keep everyone happy; the ladies at the showroom who helped us keep our payments straight and answered our questions; and not to be forgotten are Chris, the installation manager, who made sure our scheduling went smoothly and John from the service department who made sure our callbacks were addressed.
The manner in which your employees presented themselves to us was always professional, friendly, conscientious, knowledgeable and done with great patience. They had the homeowners watching their every move and one of them is a retired carpenter who enjoyed every minute of the project. He even learned a few new tricks to his own.
Most of the time you hear about the problems with a job and those who were satisfied never take the time to let you know. We have taken the time to let you know we are completely satisfied with our Manor House kitchen and have smiles on our faces daily as we use this room.
Thank you again for a job well done.
Sincerely,
Craig and Jill
PS We hope we didn't forget anyone, but if we did they too are a part of an excellent team.
June 2008
Dear Chris,
Frank and I would like to thank everyone involved in the process of selecting and installing our new Manor House kitchen. We really love our new kitchen and we have a wonderful feeling about all of the people who helped us realize this finished product.
Chris, you have a wonderful patient way about helping the customer through all the choices that need to be made. You are patient and understanding. When questions arise, you have answers. When changes need to be made, you are there to walk the customer through all the details.
You have a great sense of design. You do everything with a smile and a positive tone in your voice. It is very reassuring to know that a sales associate has the customer's wished and feelings in mind during this sometimes overwhelming process. We both felt that you were a friend who wanted to do whatever was necessary to make us happy about our choices. Thank you so very much for all that you did through this event...including the plumbing and re-dos. You stayed with us right up to the last day...it was totally reassuring.
Thank you to Chris and Adam, who did the installation and worked through the minor tweaks. You made us feel that our wisheswere important to you and that you would fix anything that needed done. We appreciate that you were patient and took pride in making the kitchen look so wonderful. We were impressed with how knowledgeable you were about installing the appliances.
We would like to thank the staff at the Granite Factory. The finished counters add so much to the look of our kitchen. We may have to call to find out just what type of sealer to buy and exactly when to reseal the counter.
We thank Manor House for allowing us to have a redo on a few doors that had ugly knotholes that really affected the look of the kitchen. We were very nervous about asking for replacement doors, but everyone involved was encouraging and understanding and the new doors are so much better than the original ones. The kitchen now looks like it was professionally installed and that the materials are of high quality.
Everyone at Manor House Kitchens worked in a professional and friendly manner. We were so appreciative of everyone's efforts on our behalf. Everyone who visits our home compliments us on the kitchen. Chris, it all started and ended with you! Our Favorite "Kitchen Planning Chef"!
We are so happy that we met you and so thankful for all that you did to help us realize this beautiful home improvement.
With appreciation,
Frank & Sandie
May 9, 2007
Dear Tom (Stumpf),
We would like to thank you for all of your help in assisting us with planning our new kitchen.
Even though nothing changed as far as the layout or design, it looks like a totally different place. Our kitchen is small and not one of those $50,000/$100,000+ redesigns but Manor House was able to give it that look. It was hard making a decision and then trying to imagine how everything would look once it was all put together. With your help and guidance, we have an absolutely beautiful kitchen.
It was a pleasure working with you on this job and even though there were a few minor "bumps", as there always are on any type of remodeling job, you worked them out quickly and efficiently for us. Rod and Luke did a fantastic job with the installation and we enjoyed having them in our home.
We were pleased with the professional manner in which our project was handled in all aspects by everyone at Manor House Kitchens; but the entire impression began with you. You may use our name at any time as reference if one is ever requested by a customer.
I am very proud of our kitchen even though it is a small one. I have enclosed a few pictures so that you can get an idea what the finished job looks like. I think that all the choices you helped us make were excellent ones.
Again, Tom, thank you for all the help you gave us and we wish you much success in the future.
Sincerely,
Karen and Jim
May 2008
Dear Shaun (Cilli),
Thank you for doing such a wonderful job remodeling our kitchen! It turned out beautiful. Please convey our thanks to all involved-everyone was so nice and did a professional job. It was truly a pleasure having you work with us.
John & Cher
September 24, 2007
Dear Tom (Backus),
I am sorry it took so long to send this letter. Both Pat and I are very happy with our new kitchen. The design decisions and the material selections we made all worked out very well.
We have had numerous compliments from friends and family.
All of you workmen and employees were very courteous, friendly and service oriented. You should be proud of all of them.
Please feel free to use us as a satisfied customer reference if it is helpful to you.
Very truly yours,
Dick & Pat